Where operations teams and agents
get work done together.
Hoshii takes on up to 80% of your daily routine work. Faster replies, fewer errors, and more time for what matters.
Trusted by 200+ B2B operations teams
- 80%
- reduced repetitive busywork
- 6h
- saved per employee per week
- 90%
- fewer errors processing requests
Hoshii is the AI‑native inbox for B2B operations. It connects to your internal data sources, proactively drafts client‑specific replies, suggests areas of improvement and takes care of the repetitive but necessary work in your day.
At the order desk, Hoshii is for you if… hundreds of mails land in the shared inbox and your own, and half the week is spent on work that never quite feels productive.
In sales, Hoshii is for you if… requests stack up while you are in calls, and the quote that takes ten minutes to write is the one that waits two days.
In customer service, Hoshii is for you if… the same questions come in all day, the history sits in five different tools, and the hard cases wait while you answer the easy ones.
In legal, Hoshii is for you if… the same questions arrive by mail week after week, and someone answers each one the way your team already answered it last time.
In finance, Hoshii is for you if… invoice copies, payment queries and the dunning run all share one inbox, and a good part of the month goes on chasing instead of closing.
Leading the desk, Hoshii is for you if… you run the desk on what people tell you, and the first sign of a problem is usually the customer chasing it.
“The 2 to 3 hours a day we used to process orders have been cut in half. New joiners also have impact significantly faster.”
Thomas Locher Head of Sales, Max Schwarz AG Product What Hoshii does
Your team stops sorting and re‑typing. It starts deciding.
Connect all your private and shared mailboxes to one central surface, the Unibox. No matter which format, everything lands there, is sorted by purpose and assigned to the workspace and the person who owns it automatically.
- Start with Gmail or Outlook in minutes, no system migration
- Sorted by purpose, assigned to a workspace and an owner
- Private stays private, shared stays shared
While the message is still arriving Hoshii pulls the context out of your own systems, drafts the reply in your team’s voice and fills the order in line by line.
- Over 1,300 read‑only connectors to your systems for additional context
- Rules you set decide what runs, for which customer and when
- A person approves before anything is sent or written to a system of record
Because every message carries a purpose, the desk can be counted. Hoshii reads its own numbers back and proposes what is worth changing.
- Hours by purpose, customer and channel
- The recurring work that is costing the most
- Each proposal is one you accept or ignore
A reroute, a missed lookup, a changed draft. Hoshii remembers the corrections a workflow keeps getting and acts on them from then on.
- Corrected once, applied from then on
- No rule to write: the correction is the instruction
- What one colleague knows about a customer ends up on the account, not in their head
Hoshii sees which jobs your team does over and over, and proposes the ones worth handing over.
- You approve each one on its own
- Only then does it go from reading your systems to writing into them
- Order writing is live today
Nordwest Handel AG
Compose
- Dashboard
- Analytics
Workspaces
- Orders
- Complaints
Unibox
- Inbox4
- Outbox
AI
- Chat
- Coworkers
C. Berger
Inbox Outbox
- PDF muellerlebensmittel@gmail.comOrder 45036 Order
- Mail einkauf@frei-logistik.chDelivery date week 22? Question
- XLS k.brauer@brauer-co.deWeekly requirement 16–20 Jun Order
- Voice disposition@nyffeler.chVoicemail, 0:42 Complaint
Thread
Workspace Orders
Assigned to C. Berger
M. Ricci 10:26
Stock is fine and I have the confirmation. Taking this one.
Read, classified and routed before anyone opened one.
Assigned, commented on and handed over, without a single forward.
Nordwest Handel AG
Compose
- Dashboard
- Analytics
Workspaces
- Orders
- Complaints
Unibox
- Inbox
- Outbox
AI
- Chat
- Coworkers
C. Berger
Inbox muellerlebensmittel…
Order 45036 Order
muellerlebensmittel@gmail.com
Please confirm this order for week 22.
- 4471 Hex bolt M8×18 1,240
- 7720 Washer DIN 125 A8 1,240
Reply
From orders@nordwest-handel.ch
muellerlebensmittel@gmail.com
Discard Send
Sent · order 45036 posted
Customer
Müller Lebensmittel GmbH
45036 Confirmed
Price listTrade B · -12%
In stock1,240 pcs
Last order4417 · 6 May
Payment terms30 days net
Proactive context lookup, the moment a mail arrives.
All human in the loop. Nothing leaves the building without you.
Nordwest Handel AG
Compose
- Dashboard
- Analytics
Workspaces
- Orders
- Complaints
Unibox
- Inbox
- Outbox
AI
- Chat
- Coworkers
C. Berger
Inbox Analytics
Time by purpose
25 h this week
Orders 11 h
Questions 7 h
Complaints 4 h
Quotes 3 h
Hoshii suggests
Delivery date questions cost 7 h a week. Four customers ask the same one.
Draft a standing reply
Müller Lebensmittel orders the same four lines every week.
Set up a recurring order
Accepted
Classifying every message is what makes the analysis exact: where the time is actually lost.
And then it says what to do about it, one proposal you accept or ignore.
Nordwest Handel AG
Compose
- Dashboard
- Analytics
Workspaces
- Orders
- Complaints
Unibox
- Inbox
- Outbox
AI
- Chat
- Coworkers
C. Berger
Inbox muellerlebensmittel…
Order 45036
Line 3
From Hoshii M8×20
From you Hex bolt M8×18
Customer account
“the short bolts” Hex bolt M8×18
Learned from your correction
The next time this customer writes it, nobody corrects it again.
Nordwest Handel AG
Compose
- Dashboard
- Analytics
Workspaces
- Orders
- Complaints
Unibox
- Inbox
- Outbox
AI
- Chat
- Coworkers
C. Berger
Coworkers
What Hoshii may write
- 01 Order entry Live
- 02 Order confirmations Proposed
- 03 Delivery date replies Proposed
- 04 Invoice copies Read only
Hoshii
Hand it over Not yet
This week
Orders written186
Approved by you186
Sent back2
One job at a time, approved by you. Take it back whenever you like.
Skills What you can hand over
A Skill for every stage of the client interaction, from the first mail to the last credit note.
- Intake Email Triage Live
- Sales Order Processing Live
- Sales Order Confirmation Live
- Fulfilment Write-back Live
- All teams Proactive suggestions Live
- Pre-sales Quote drafting In development
- Pre-sales Lead enrichment In development
- Fulfilment Dispatch updates In development
- After-sales Complaint handling In development
- After-sales Reorder prompts In development
- Need one you do not see? We build new Skills with you, for the work your operation runs on.
Outcomes What changes on the desk
Stop being busy,
start being productive.
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Speed creates capacity
Hoshii pulls the context together and prepares the reply on its own. Quotes leave the building the same morning instead of days later.
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Knowledge reduces errors
Mappings you correct once and the rules that apply to one customer are reused on every order after. Less to check, and the same mistake does not come back.
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Automation lifts margins
Less rework, fewer queries and fewer credit notes mean less effort per order. The time that frees up goes where it earns: to the customer.
Curious?
Book a demoOperations For whoever runs the desk
Your ERP shows the orders. Hoshii shows what happens before them.
Hoshii categorises every message, so you see the whole intake: the questions, complaints and quotes, not just the orders that reach the ERP.
In detail
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What is changing, early
A regular customer ordering less than usual. Complaints trending up. Response times drifting. Hoshii tells you while there is still time to do something about it.
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What is actually coming in
Every message categorised by purpose, so the mix of orders, questions, complaints and quotes is visible by type and over time, rather than estimated.
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Where the work is piling up
Open items per desk, so an overloaded team is obvious now instead of a surprise at the next review. Reporting stays at team and process level.
Setup Live the same day
Sign in this morning. Working by this afternoon.
Single sign‑on with Gmail or Outlook: no migration, no new address, and replies still go out from yours. Everything around the inbox connects too, your ERP included.
Sign in with
Connect what sits around it
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- 1,300+ connectors
Hoshii Chat
Chat with AI without your data leaving the company.
The everyday questions people open another tab for, plus the ones only your own systems can answer. Draft a supplier email, summarise a spec, or ask which quotes are still unanswered. It runs on the model you pick, and nothing leaves the company.
Security Built and hosted in Europe
Secure by design, built in Zurich for European B2B.
Hosted exclusively in the EU and processed in EU data centres. Your data is never shared with third parties and never used for retraining.
What teams ask before they start.
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What is Hoshii?
The AI‑native inbox for B2B operations. It reads what lands in your team’s shared mailboxes, connects to the systems your answers live in, and prepares the reply, the order or the follow‑up, so your team approves instead of retypes.
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Who is Hoshii for?
B2B teams whose day arrives by email: order desks, sales and account teams, customer service, finance, and the contract side. Mostly wholesalers, manufacturers and distributors across DACH.
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Does Hoshii replace my team?
No. It takes the retyping, not the judgment. Nothing reaches a customer or one of your systems without someone approving it first.
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We already use Microsoft Copilot. Why Hoshii?
Copilot helps one person write faster. Hoshii runs your team’s work: shared tasks, context from your systems, and numbers for the whole operation. Same budget, different job.
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What happens when it gets something wrong?
Nothing reaches a customer without your approval. You correct it before it goes out, and Hoshii learns from every correction. You stay in control. AI can make mistakes, so always double check.
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Will it work with our ERP?
We are live with 20+ ERP systems, and there are 1,300+ connectors for everything around them. If a system has an interface, Hoshii can reach it, custom and in‑house ones included.
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Do we need to connect our other systems?
No, you do not have to. Hoshii works from day one with just your mailbox. The more context it has the better it gets, so add your CRM, calendar or folders read‑only whenever you want that context on your tasks.
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Does it read my private inbox?
Shared stays shared, private stays private. Hoshii works in the mailboxes you point it at. Your personal mailbox stays yours until you choose to bring a thread into the Unibox.
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Where does our data live?
Built in Switzerland, hosted in the EU, processed in EU data centres. Your data is never used to train third‑party models.
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How fast can we start?
Sign in with Gmail or Outlook and your team can work in Hoshii the same morning. The ERP connection is built in parallel: days with a system we know, up to about six weeks with one that is new to us.
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What does Hoshii cost?
We quote per workspace, against how much lands in the inbox, how many inboxes it covers and which systems Hoshii writes into. Users are unlimited on every quote, so inviting colleagues to collaborate costs nothing. The work itself is metered in credits.
More questions? Talk to an expert
Hoshii is the AI‑native inbox for B2B operations. Reply faster, reduce manual work.
We’ll show you exactly what Hoshii does with your operations, live, in 30 minutes.
Book a demo