What is IRM (Interaction Relationship Management)?

IRM captures customer and supplier interactions and turns them into ERP-ready outcomes—orders, quotes/RFQs, and cases—with minimal manual work.

How is IRM different from CRM or helpdesk tools?

CRM manages relationships and pipeline; helpdesks manage tickets. IRM converts unstructured messages into structured ERP objects like orders, quotes/RFQs, and cases.

Will Hoshii work with our existing ERP or CRM?

Yes—Hoshii supports all ERP integrations and works with your existing systems so teams can keep their current tools.

How long does it take to get started?

Most teams go live in days using guided setup and prebuilt workflows.

Does Hoshii learn over time?

Yes—Hoshii learns formats, SKUs, and preferences to process complex or unique orders faster and more accurately.

Can Hoshii handle RFQs and quotes?

Hoshii captures specifications from messages, drafts quotes, validates data against ERP, and logs confirmations back to your systems.

The AI-Inbox for your ERP

Stop copy-pasting between Outlook and your ERP.
Fewer costly mistakes, faster & more scalable operations.

Book a demo

Teams trusting Hoshii

hours saved per employee/week

fewer errors

ROI within first quarter

Based on live customer data. Results can vary by process maturity & ERP setup.

Launch Hoshii V1.0

How it works

Forward emails from Outlook

Set a simple forwarding rule for shared inboxes (e.g., orders@, support@). Hoshii receives every message and turns it into structured work.

Connect your ERP

Automate copy-paste work

How it works

Forward emails from Outlook

Set a simple forwarding rule for shared inboxes (e.g., orders@, support@). Hoshii receives every message and turns it into structured work.

Connect your ERP

Automate copy-paste work

How it works

Forward emails from Outlook

Set a simple forwarding rule for shared inboxes (e.g., orders@, support@). Hoshii receives every message and turns it into structured work.

Connect your ERP

Automate copy-paste work

How it works

Forward emails from Outlook

Set a simple forwarding rule for shared inboxes (e.g., orders@, support@). Hoshii receives every message and turns it into structured work.

Connect your ERP

Automate copy-paste work

Workflows

Streamline repetitive processes

Stop wasting time on repetitive back-office tasks and use your resources to grow your business.

Automate order processing, RFQs, complaint management and more
Customize each workflows, adapted to your processes
Reduce copy-paste mistakes

Workflows

Streamline repetitive processes

Stop wasting time on repetitive back-office tasks and use your resources to grow your business.

Automate order processing, RFQs, complaint management and more
Customize each workflows, adapted to your processes
Reduce copy-paste mistakes

Workflows

Streamline repetitive processes

Stop wasting time on repetitive back-office tasks and use your resources to grow your business.

Automate order processing, RFQs, complaint management and more
Customize each workflows, adapted to your processes
Reduce copy-paste mistakes

Workflows

Streamline repetitive processes

Stop wasting time on repetitive back-office tasks and use your resources to grow your business.

Automate order processing, RFQs, complaint management and more
Customize each workflows, adapted to your processes
Reduce copy-paste mistakes

Hoshii Co-Pilot

AI-enable your ERP

Our co-pilot provides relevant insights and contextualizes messages, so you spend more time solving real problems instead of doing dull research work.

Contextualize incoming messages
Receive helpful insights based on detected customer patterns
Get help from an AI that continuously learns and adapts

Hoshii Co-Pilot

AI-enable your ERP

Our co-pilot provides you with relevant insights and contextualizes messages, so you spend more time solving real problems instead of doing dull research work.

Contextualize incoming messages
Receive helpful insights based on detected customer patterns
Get help from an AI that continuously learns and adapts

Hoshii Co-Pilot

AI-enable your ERP

Our co-pilot provides relevant insights and contextualizes messages, so you spend more time solving real problems instead of doing dull research work.

Contextualize incoming messages
Receive helpful insights based on detected customer patterns
Get help from an AI that continuously learns and adapts

Hoshii Co-Pilot

AI-enable your ERP

Our co-pilot provides you with relevant insights and contextualizes messages, so you spend more time solving real problems instead of doing dull research work.

Contextualize incoming messages
Receive helpful insights based on detected customer patterns
Get help from an AI that continuously learns and adapts

Smart Inbox

A shared inbox

Our shared inbox is designed with collaboration and AI as fundaments, not features. You can set up smart routing (triage), collaborate with your co-workers and more.

Collaborate with your team
Benefit from smart routing (triage), based on email content
Use the native Outlook Add-in

Smart Inbox

A shared inbox

Our shared inbox is designed with collaboration and AI as fundaments, not features. You can set up smart routing (triage), collaborate with your co-workers and more.

Collaborate with your team
Benefit from smart routing (triage), based on email content
Use the native Outlook Add-in

Smart Inbox

A shared inbox

Our shared inbox is designed with collaboration and AI as fundaments, not features. You can set up smart routing (triage), collaborate with your co-workers and more.

Collaborate with your team
Benefit from smart routing (triage), based on email content
Use the native Outlook Add-in

Smart Inbox

A shared inbox

Our shared inbox is designed with collaboration and AI as fundaments, not features. You can set up smart routing (triage), collaborate with your co-workers and more.