The inbox that
works for you.
Hoshii is the intelligent inbox that saves up to 80% of the repetitive work in your day. Faster replies, fewer errors - your edge over teams stuck in other email clients.
Trusted by 200+ B2B operations teams
- 80%
- reduced repetitive busywork
- 6h
- saved per employee per week
- 90%
- fewer errors processing requests
Hoshii is the AI‑native inbox for B2B operations. It connects to your internal data sources, proactively drafts client‑specific replies, suggests areas of improvement and takes care of the repetitive but necessary work in your day.
At the order desk, Hoshii is for you if… hundreds of mails land in the shared inbox and your own, and half the week is spent on work that never quite feels productive.
In sales, Hoshii is for you if… requests stack up while you are in calls, and the quote that takes ten minutes to write is the one that waits two days.
In customer service, Hoshii is for you if… the same questions come in all day, the history sits in five different tools, and the hard cases wait while you answer the easy ones.
In legal, Hoshii is for you if… the same questions arrive by mail week after week, and someone answers each one the way your team already answered it last time.
In finance, Hoshii is for you if… invoice copies, payment queries and the dunning run all share one inbox, and a good part of the month goes on chasing instead of closing.
Leading the desk, Hoshii is for you if… you run the desk on what people tell you, and the first sign of a problem is usually the customer chasing it.
“The 2 to 3 hours a day we used to process orders have been cut in half. New joiners also have impact significantly faster.”
Thomas Locher Head of Sales, Max Schwarz AG Product What Hoshii does
Where operations teams and agents get work done together.
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Bring shared and personal mailboxes together in the Unibox. Personal stays private, shared stays shared.
- Gmail or Outlook, connected in minutes
- Access rights make sure only what should be shared is shared
- One inbox for the whole team, no migration
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Hoshii reads every incoming email, tags it and hands it to the right workspace and the right person. Before anyone has opened it.
- Tags you define yourself, in plain language
- Assigned to a workspace and a colleague automatically
- Understands more than 25 languages
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Every email you receive is enriched with information from your connected systems. And the reply is already drafted from it.
- Past conversations, files and more are ready and waiting
- The reply is drafted from that context. You check and send
- Over 1,300 read‑only connectors to your systems
Learn more
Forwarding is inefficient and can send internal communication to your customer by accident. In Hoshii your whole team talks on the email itself, in internal threads.
- Internal threads on every email
- None of it ever reaches a third party
- No forwarding, no accidentally shared internals
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Hoshii reads orders from day one with no template training and matches them to the right products in your ERP. You only approve.
- Audio, email text, PDF, JPEG and Excel
- If a customer orders ambiguously, Hoshii remembers your correction
- Learns customer‑specific order patterns: item names, units and more
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Your team uses AI anyway. The only question is how much control you have. Hoshii gives everyone one access to the leading models, hosted in Europe, on your own data.
- One access to all leading models. Your other AI chat subscriptions can be cancelled
- Company data does not end up in third‑party hands
- Hosted in Europe, never trained on your data
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Every reply and every correction makes Hoshii better at your business. What one person knows about a customer becomes knowledge for everyone: shown once, known by the whole team from then on.
- Corrections are saved on the customer account and applied next time
- Customer knowledge no longer lives in one colleague’s head. The whole team can use it through Hoshii
- A knowledge base of your own that you extend yourself, and that stays at your company
Learn more
Hoshii shows time spent by purpose, customer and channel, plus response and handling times and whether SLAs are met.
- Where you invest a lot of time right now
- Whether complaints or questions are structurally on the rise
- Whether orders per customer are falling
Nordwest Handel AG
Compose
- Dashboard
- Analytics
Workspaces
- Orders
- Complaints
Unibox
- Inbox
- Outbox
AI
- Chat
- Coworkers
C. Berger
Inbox3 Outbox
- c.berger@ j.keller@meier-ag.chRe: Visit on Thursday
- orders@ muellerlebensmittel@gmail.comOrder 45036
- service@ disposition@nyffeler.chDamaged pallet, delivery 4402
Mailboxes
C. Berger Private c.berger@ Connected
Order desk Shared orders@ Connected
Service Shared service@ Connected
Access
Order desk · orders@ 4 people · read and write
C. Berger · c.berger@ Only you
Three mailboxes. One inbox.
Private stays private. Shared stays shared.
Nordwest Handel AG
Compose
- Dashboard
- Analytics
Workspaces
- Orders
- Complaints
Unibox
- Inbox4
- Outbox
AI
- Chat
- Coworkers
C. Berger
Inbox Outbox
- PDF muellerlebensmittel@gmail.com Order 45036
- Mail achats@dupont-sa.fr Commande 45037, livraison semaine 22
- Mail einkauf@frei-logistik.ch Delivery date week 22?
Label rules
Order names items and quantities
Question asks for a delivery date
Reads more than 25 languages. Labelled and assigned before you see it.
New label? One sentence is enough.
Nordwest Handel AG
Compose
- Dashboard
- Analytics
Workspaces
- Orders
- Complaints
Unibox
- Inbox
- Outbox
AI
- Chat
- Coworkers
C. Berger
Inbox einkauf…
Delivery date week 22? Question
Inboundeinkauf@frei-logistik.ch
Good morning, when will our order 45036 ship? We need the goods in week 22.
Draft by Hoshii
einkauf@frei-logistik.ch
Edit Send
Context
Frei Logistik AG
45036 Ships 26 May
Open order 45036 · 4 items · in stock
Last conversation Complaint 4402 · 12 May
Files Framework_agreement_2026.pdf
The question arrives.
The whole context. No searching.
And the reply is already drafted.
Nordwest Handel AG
Compose
- Dashboard
- Analytics
Workspaces
- Orders
- Complaints
Unibox
- Inbox
- Outbox
AI
- Chat
- Coworkers
C. Berger
Inbox muellerlebensmittel…
Order 45036 Order
Inboundmuellerlebensmittel@gmail.com
Please confirm this order for week 22.
Internal thread Not visible to the customer
M. Ricci 10:26
@C. Berger enough stock of 4471?
C. Berger 10:31
Yes, 1,240 pcs from stock.
Taken over by C. Berger
Filed
Workspace Orders
Assigned to C. Berger
No forwarding.
The customer never sees this.
Nordwest Handel AG
Compose
- Dashboard
- Analytics
Workspaces
- Orders
- Complaints
Unibox
- Inbox
- Outbox
AI
- Chat
- Coworkers
C. Berger
Inbox muellerlebensmittel…
Order 45036 Order
Inboundmuellerlebensmittel@gmail.com
- Order_week22.pdf PDF
- Note from the warehouse Photo, handwritten
- Voicemail 0:42
Recognised and matched in the ERP
- “the short bolts” × 1,240 4471 Hex bolt M8×18 Customer pattern
- washers A8 × 1,240 7720 Washer DIN 125 A8
- Nut M8 × 600 3310 Hex nut M8
Edit Create in ERP Order 45036 created in the ERP
Recognised
Customer Müller Lebensmittel GmbH
Requested date Week 22
Reads
PDF, photo, handwriting, voicemail. Hoshii reads all of it.
One click, and the order is in the ERP.
Nordwest Handel AG
Compose
- Dashboard
- Analytics
Workspaces
- Orders
- Complaints
Unibox
- Inbox
- Outbox
AI
- Chat
- Coworkers
C. Berger
Chat
Hoshii Chat EU‑hosted · no training Claude · EU
Who ordered DIN 125 A8 last quarter?
Hoshii
ERP Inbox Offers
Two customers, 20,400 pieces in all.
- Customer Quantity · Price
- Müller Lebensmittel GmbH 12,400 · 0.11
- Brauer & Co 8,000 · 0.12
Got it. Now find me the best suppliers for milling machines.
Hoshii
Web
Comparing 14 suppliers. Shortlist in a minute.
Your team uses AI anyway. Here, with control.
Answered from your systems. Nothing leaves.
Every leading model, one access. Your other AI chat subscriptions can go.
Nordwest Handel AG
Compose
- Dashboard
- Analytics
Workspaces
- Orders
- Complaints
Unibox
- Inbox
- Outbox
AI
- Chat
- Coworkers
C. Berger
Inbox muellerlebensmittel…
Order 45036
Line 3
From Hoshii M8×20
From you Hex bolt M8×18
Knowledge base
Delivery dates always with the week
“the short bolts” Hex bolt M8×18
From your correction
For the whole team
Add entry
One colleague corrects it once.
From now on the whole team knows. Not just one head.
Nordwest Handel AG
Compose
- Dashboard
- Analytics
Workspaces
- Orders
- Complaints
Unibox
- Inbox
- Outbox
AI
- Chat
- Coworkers
C. Berger
Analytics
Time by purpose· this week
25 h 2.4 h Avg. response 96% SLA met
Orders 11 h
Questions 7 h
Complaints 4 h
Quotes 3 h
Hoshii suggests
Delivery date questions: 7 h a week.
Standing reply
Meier AG orders 40% less.
Call
Accepted
Where your time goes.
Risks, before they get expensive.
Skills What you can hand over
Become superior to Outlook and Gmail users.
- Intake Email Triage Live
- Sales Order Processing Live
- Sales Order Confirmation Live
- Fulfilment Write-back Live
- All teams Proactive suggestions Live
- Sales Draft replies Live
- All teams Context lookup Live
- All teams Reminders Live
- Pre-sales Quote drafting In development
- Fulfilment Invoice processing In development
- Fulfilment Dispatch updates In development
- After-sales Reorder prompts In development
- Need one you do not see? We build new Skills with you, for the work your operation runs on.
Outcomes What changes on the desk
Stop being busy,
start being productive.
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Speed creates capacity
Hoshii pulls the context together and prepares the reply on its own. Quotes leave the building the same morning instead of days later.
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Knowledge reduces errors
Mappings you correct once and the rules that apply to one customer are reused on every order after. Less to check, and the same mistake does not come back.
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Automation lifts margins
Less rework, fewer queries and fewer credit notes mean less effort per order. The time that frees up goes where it earns: to the customer.
Curious?
Book a demoOperations For whoever runs the desk
Your ERP shows the orders. Hoshii shows what happens before them.
Hoshii categorises every message, so you see the whole intake: the questions, complaints and quotes, not just the orders that reach the ERP.
In detail
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What is changing, early
A regular customer ordering less than usual. Complaints trending up. Response times drifting. Hoshii tells you while there is still time to do something about it.
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What is actually coming in
Every message categorised by purpose, so the mix of orders, questions, complaints and quotes is visible by type and over time, rather than estimated.
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Where the work is piling up
Open items per desk, so an overloaded team is obvious now instead of a surprise at the next review. Reporting stays at team and process level.
Setup Live the same day
Sign in this morning. Working by this afternoon.
Single sign‑on with Gmail or Outlook: no migration, no new address, and replies still go out from yours. Everything around the inbox connects too, your ERP included.
Sign in with
Connect what sits around it
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- 1,300+ connectors
Hoshii Chat
Chat with AI without your data leaving the company.
The everyday questions people open another tab for, plus the ones only your own systems can answer. Draft a supplier email, summarise a spec, or ask which quotes are still unanswered. It runs on the model you pick, and nothing leaves the company.
Security Built and hosted in Europe
Secure by design, built in Zurich for European B2B.
Hosted exclusively in the EU and processed in EU data centres. Your data is never shared with third parties and never used for retraining.
What teams ask before they start.
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What is Hoshii?
The AI‑native inbox for B2B operations. It reads what lands in your team’s shared mailboxes, connects to the systems your answers live in, and prepares the reply, the order or the follow‑up, so your team approves instead of retypes.
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Who is Hoshii for?
B2B teams whose day arrives by email: order desks, sales and account teams, customer service, finance, and the contract side. Mostly wholesalers, manufacturers and distributors across DACH.
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Does Hoshii replace my team?
No. It takes the retyping, not the judgment. Nothing reaches a customer or one of your systems without someone approving it first.
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We already use Microsoft Copilot. Why Hoshii?
Copilot helps one person write faster. Hoshii runs your team’s work: shared tasks, context from your systems, and numbers for the whole operation. Same budget, different job.
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What happens when it gets something wrong?
Nothing reaches a customer without your approval. You correct it before it goes out, and Hoshii learns from every correction. You stay in control. AI can make mistakes, so always double check.
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Will it work with our ERP?
We are live with 20+ ERP systems, and there are 1,300+ connectors for everything around them. If a system has an interface, Hoshii can reach it, custom and in‑house ones included.
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Do we need to connect our other systems?
No, you do not have to. Hoshii works from day one with just your mailbox. The more context it has the better it gets, so add your CRM, calendar or folders read‑only whenever you want that context on your tasks.
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Does it read my private inbox?
Shared stays shared, private stays private. Hoshii works in the mailboxes you point it at. Your personal mailbox stays yours until you choose to bring a thread into the Unibox.
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Where does our data live?
Built in Switzerland, hosted in the EU, processed in EU data centres. Your data is never used to train third‑party models.
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How fast can we start?
Sign in with Gmail or Outlook and your team can work in Hoshii the same morning. The ERP connection is built in parallel: days with a system we know, up to about six weeks with one that is new to us.
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What does Hoshii cost?
We quote per workspace, against how much lands in the inbox, how many inboxes it covers and which systems Hoshii writes into. Users are unlimited on every quote, so inviting colleagues to collaborate costs nothing. The work itself is metered in credits.
More questions? Talk to an expert
Hoshii is the AI‑native inbox for B2B operations. Reply faster, reduce manual work.
We’ll show you exactly what Hoshii does with your operations, live, in 30 minutes.
Book a demo